Never in my life have I EVER experienced something like this.
Tonight I went for dinner with my cousin at Desserts Plus located in Woodbridge. My cousin really likes to eat pasta so I decided to take her there since I have been there a few times and the food is extremely good and the portions are humongous.
I made reservations for 7:30pm. We arrived at the restaurant five minutes early. There was a huge crowd swarming by the entrance. I made my way through the crowd and tried to look for the hostess. There was no one around. Finally I saw a guy coming and telling other patrons that their table was ready. I went up to him and told him that I had reservations for 7:30pm. He brusquely said to me " Go to the back of the line. Other people have reservations as well." I was shocked and appalled at the way he talked to me but I went to the back of the line and waited.
Forty minutes later the crowd had dispersed and I was still waiting to be served. The rude hostess spoke to people surrounding me asking who had reservations yet he didn't bother to ask me even though I was standing right in front of him.
Finally I told him again that I have reservations and he replied once again in that cold demeanor that I have to wait a few minutes. He even gave me a dirty look like he was disgusted with me or something. I just did not understand why he was treating me like that.
There was this couple that came in and waited only 10 minutes before being seated at a table while at that time I had waited for forty minutes and the hostess still hadn't even acknowledged me at all.
I was fuming when I saw that.
Even the patrons next to me noticed it and were angry for me as well.
Finally, after waiting for over an hour the jerk came and told us our table was ready. But the way he told us made me even more mad. He just came and pointed his finger almost right up to my face and said "You come." How insulting was that?!!
If it wasn't for my cousin who wanted to try the place I would've left the instant that giant couple got seated before us. Yes I am nicknaming them the giants because they were super tall although I do have other nicknames for them as well which I am refraining myself from typing it here.
THE HOST WAS A RACIST. He is bald with glasses and a beard. He is the obnoxious one so you can't miss him. Me and my cousin were the only Asians there. I didn't see him treat the other non-Asians the similar insulting manner that he treated us so yes I am calling him a racist although I do have other names for him but at this moment the most fitting one is RACIST.
It's such a shame. This restaurant really does have fantastic food and very generous portions but with that kind of service it ruins the whole dining experience. I was so angry that I couldn't even enjoy the food. However, I still tried to salvage what was left and made it enjoyable as I could for my cousin's sake.
I had ordered the veal parmigiana with cheese manicotti and my cousin had the chicken marsala with vodka penne. My entree was really yummy especially the manicotti. It was freshly made and the sauce was divine.
My cousin's chicken was dry but the gravy sauce more than made up for it. It didn't taste like the typical gravy and I can't quite describe what it tasted like but it was really good. However, the penne had a strand of hair in it so my cousin asked for another pasta dish. She asked for the same pasta dish I got since she really liked mine however they ran out of the sauce so they replaced it with a rose sauce which wasn't too bad.
Since the location of this restaurant is hidden coupled with the fact that they don't even have a website I think most of their business comes from word of mouth. Believe me I won't be referring this restaurant to anybody. If you can handle the rudeness and long wait even with reservations then by all means go for it. As for me this will be my last and final trip. I really don't see this restaurant lasting long if they don't do something about the service. With so many other competitors in the food industry every little bit counts.
TOTAL BILL $45...ONCE IS ENOUGH NEVER EVER EVER AGAIN!!!